Fees and FAQs

Below are some frequently asked questions, but if you require any additional information then please do not hesitate to contact a member of the Acorn Psychotherapy team.

How do I make an appointment?

You can contact us via email at info@acornpsychotherapy.co.uk or by completing the online contact form. Alternatively, you can telephone Kathryn on 07510 256 515 or Penny on 07480 325 117.

We offer a free, no-obligation telephone call or online session if you would like to speak with one of our psychotherapists prior to booking your first appointment. This will allow you to meet your psychotherapist, and ask any questions, before you commit to undertaking psychotherapy.

Which days do you work?

Kathryn works Monday to Friday (including evenings) and Penny works Wednesday to Saturday (including evenings).

How many sessions will I need?

At Acorn Psychotherapy, we believe that the best person to answer this question is you. We offer both long and short-term therapy to suit your individual needs, and you are not required to commit to a fixed number of sessions.

What if I need to cancel a session?

If you need to cancel or change a session, you should contact your psychotherapist as soon as possible. If notice is received at least 24 hours before the day of the appointment then no charge will be incurred. Any cancelled, missed or changed sessions with less than 24 hours’ notice will be charged at the usual session fee.

Full details of the cancellation policy are set out in the Psychotherapy Agreement, a copy of which will be provided to you by your psychotherapist.

What if I have an emergency between sessions?

Acorn Psychotherapy is not a crisis service, and we are unable to respond to emergency situations between sessions. If you have a medical emergency, or feel that your safety is at risk, you should call 999 immediately. If you have a medical problem which is urgent but not life-threatening, you should call 111 to get in touch with the NHS 111 service. You could also call your GP or out-of-hours GP service to access crisis team support. Details of organisations which may be of help with non-urgent care and support can be found on our Useful Numbers page.

What are your session fees?

Kathryn Perry - £50 (per 50-minute session) Yang Peng (Penny) - £50 (per 50-minute session) At Acorn Psychotherapy, we are committed to making counselling accessible and, therefore, we offer a limited number of sessions at a concessionary rate for individuals on a low income. Please ask at the time of booking for further details.

How do sessions work?

Each session lasts 50 minutes, and you will usually meet with your psychotherapist on the same day, at the same time, once a week. This may be negotiable with your psychotherapist.

During your first session, your psychotherapist will ask you some questions to help them learn more about you, and why you have chosen to come to psychotherapy. They will also tell you about some forms that you will be asked to complete.

You are free to bring any issues to your sessions, it is your time to use however you wish. Your psychotherapist will be guided by you, and the topics which are most important to you.